Terms & Conditions

www.brownsfamilyjewellers.co.uk is owned and run by Browns Family Jewellers Limited (Company no. 05750852).

By placing an order for goods on www.brownsfamilyjewellers.co.uk indicates your acceptance of our terms and conditions. All communication to you sent directly by www.brownsfamilyjewellers.co.uk will be addressed to your email address (the address given at the point of registration or sale).

If you do not receive a confirmation email after registering or placing an order please email info@brownsfamilyjewellers.co.uk immediately or alternatively call 01423740203. brownsfamilyjewellers.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

When you place an order you will receive an email from us confirming receipt of your order. Please check that all details are correct. If not please contact us immediately. Whilst all items are offered for sale in good faith occasionally, for reasons beyond our control, we may not be able to fulfil your order or delays my occur when dealing with 3rd party suppliers.

Therefore a sale agreement will only exist between yourself and brownsfamilyjewellers.co.uk when you receive an email confirming your order has been placed. The funds for the purchase will instantly be taken out of your account, however if we should not be able to fulfil the order for any reason the full amount will be refunded immediately.

In accordance with Consumer Protection regulations relating to distance selling you may cancel your order up to 7 days from the day after you receive your goods. brownsfamilyjewellers.co.uk will be happy to accept the return of unopened saleable goods if so required.

Promotional Offers

All promotional offers and discounts cannot be used in conjunction with any other offers or promotions, or be used on any sale items unless stated by Browns Family Jewellers. Promotional discounts and offers cannot be used on prestige watches this includes brands such as: Rolex, Omega, TAG Heuer, Hublot, Roda, and Breitling.

Discounts & Offers

Discounts and offers apply to all non-branded jewellery products and are only applicable on branded jewellery when stated by Browns Family Jewellers.

See our Returns Policy for full details.

Welcome offer of 10% off your first jewellery purchase with code 'WELCOME10' or 'SMS10' can only be applied to full price jewellery items and excludes all watches, engagement rings and wedding rings. This offer is not applicable to pre-loved items and cannot be combined. Single use only.

November 2024 email subscribers offer of 10% off jewellery purchases, this unique offer can only be applied to full price jewellery items and excludes all watches, engagement rings and wedding rings. This offer is not applicable to pre-loved items and cannot be combined. Single use only.

Any Birthday codes and seasonal offers can only be applied to full price jewellery items and excludes all watches, engagement rings and wedding rings unless stated. This offer is not applicable to pre-loved items and cannot be combined. Single use only.

Klarna

In cooperation with KlarnaBank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;

Phone: 0800 802 1772
Email: Hello@brownsjewellers.co.uk
Address: Browns, PO BOX 718, Harrogate, HG1 9NJ

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways: